Company data

Icelandichorseshop

Egemsesteenweg 36
8700 Tielt

info@icelandichorseshop.nl
+32470854163

BE0696765153

Article 1: General Provisions

The e-commerce website of Icelandichorseshop, a one-man business with registered office at Egemsesteenweg 36 in 8700 Tielt, VAT BE 0696765153, (hereinafter “The Seller”) offers its customers the opportunity to purchase the products from its web store online.

These Terms and Conditions (“Terms and Conditions”) apply to any order placed by a visitor to this e-commerce website (“Customer”). When placing an order through Icelandichorseshop s online store, the Customer must expressly accept these Terms, thereby agreeing to the applicability of these Terms to the exclusion of all other terms and conditions. Additional terms and conditions of the Customer are excluded, except when previously, in writing and expressly accepted by The Seller.

Article 2: Price

All prices stated are expressed in EURO, always including VAT and any other taxes or duties that the Customer is obliged to pay.

If delivery, reservation or administrative fees are charged, this will be stated separately. The statement of price refers only to the items as it is described verbatim. The accompanying photographs are for decorative purposes and may contain elements not included in the price.

Article 3: Offer

Despite the fact that the online catalog and the e-commerce website are compiled with the utmost care, it is still possible that the information offered is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind The Seller. As far as the accuracy and completeness of the offered information is concerned, the Vendor is only bound to a means obligation. Under no circumstances shall the Vendor be liable in case of manifest material errors, typesetting or printing errors.

If the Customer has specific questions about e.g. sizes, color, availability, delivery time or delivery method, we request the Customer to contact our customer service department in advance.

The offer is always valid while supplies last and may be modified or withdrawn by The Seller at any time. The Seller cannot be held liable for the unavailability of any product. If an offer has a limited period of validity or is made subject to conditions, this shall be expressly stated in the offer.

Article 4: Online Purchases

The customer puts the desired items in his/her shopping cart.
Then the customer should enter their customer information as correctly as possible.
As also the delivery address.

The Customer has the choice between the following payment methods:

by bank card

Via Ideal

The Vendor is entitled to refuse an order pursuant to a serious deficiency on the part of the Customer with respect to orders involving the Customer.

Article 5: Delivery and execution of the agreement

Items ordered through this web store are delivered in Belgium and the Netherlands.

Delivery is made by a courier service such as Bpost, PostNL, DPD,…

Unless otherwise agreed or expressly provided, the goods will be delivered to the Customer’s residence within 30 days of receipt of the order.

Any visible damage and/or qualitative deficiency of an item or other shortcoming in delivery must be reported by the Customer to The Seller without delay.

Risk for loss or damage shall pass to the Customer as soon as he (or a third party designated by him, who is not the carrier) takes physical possession of the goods. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice had not been offered by the The Seller.

Article 6: Retention of title

The delivered items remain the exclusive property of The Seller until the moment of full payment by the Customer.

The Customer undertakes to draw the attention of third parties to The Seller’s retention of title if necessary, e.g. to any person who may come to seize items not yet paid for in full.

Article 7: Right of withdrawal

The provisions of this article apply only to Customers who purchase items online from The Seller in their capacity as consumers.

The Customer has the right to revoke the agreement within a period of 14 calendar days without giving reasons.

The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the good.

To exercise the right of withdrawal, the Customer must inform Icelandichorseshop, Egemsesteenweg 36 8700 Tielt, +info@icelandichorseshop.nl by an unambiguous statement (e.g. in writing by mail, fax or e-mail) of its decision to withdraw from the agreement. The Customer may use the attached model withdrawal form for this purpose, but is not obliged to do so.

To comply with the withdrawal period, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return or hand over the goods to Icelandichorseshop, Egemsesteenweg 36 8700 Tielt, without delay, but in any event no later than 14 calendar days after the day on which he communicates his decision to revoke the agreement to Icelandichorseshop. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods shall be borne by the Customer.

The Customer is requested to return the items in their original condition and packaging, with all included accessories, and instructions for use. If the returned product is in any way diminished in value, The Seller reserves the right to hold the Customer liable and claim damages for any diminution in the value of the goods resulting from the Customer’s use of the goods beyond what is necessary to establish the nature, characteristics and operation of the goods.

All returned items are carefully examined. The premise here is that the consumer may only inspect the item as he would be permitted to do in a store. Returned items may be tried on, but must not have been used. If an item has suffered a decrease in value due to the Customer’s use, this will be charged to the Customer.

If the Customer has requested that the performance of services begin during the withdrawal period, the Customer shall pay an amount proportional to what has already been delivered at the time he has notified us that he is withdrawing from the contract, compared to the full performance of the contract.

If the Customer revokes the Agreement, Icelandichorseshop shall refund to the Customer all payments received from the Customer up to that point, including standard delivery charges, within a maximum of 14 calendar days after Icelandichorseshop is informed of the Customer’s decision to revoke the Agreement. For sales contracts, Icelandichorseshop may wait to refund until it has received all the goods back, or until the Customer has demonstrated that it has returned the goods, whichever comes first.

Any additional costs resulting from the Customer’s choice of a mode of delivery other than the cheapest standard delivery offered by Icelandichorseshop shall not be refunded.

Icelandichorseshop will refund the Customer using the same means of payment with which the Customer made the original transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not be charged for such refunds.

The Customer cannot exercise the right of withdrawal for:

service contracts after the full performance of the service
the delivery of goods manufactured to the Customer’s specifications, or which are clearly intended for a specific person;
the delivery of goods that spoil quickly or have a limited shelf life;

Article 8: Warranty

Under the Act of September 21, 2004 on the Protection of Consumers in the Sale of Consumer Goods, consumers have legal rights. This legal warranty is valid from the date of delivery to the first owner. Any commercial warranty shall not affect these rights.

[Commerciële garantie]

To invoke the warranty, the Customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Customer’s home, the Customer must contact customer service and return the item to The Seller at the Customer’s expense.

If a defect is detected, the Customer must inform The Seller as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after its discovery. Thereafter, any right to repair or replacement shall expire.

The warranty (commercial and/or legal) never applies to defects caused by accidents, neglect, falls, use of the item contrary to purpose for which it was designed, failure to comply with the instructions for use or manual, modifications or alterations to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.

Defects that manifest themselves after a period of 6 months following the date of purchase, if any, delivery, shall be deemed not to be hidden defects, subject to proof to the contrary by the Customer.

Article 9: Customer service

De Verkoper’s customer service can be reached at the telephone number +32 470854163, by e-mail at info@icelandichorseshop.nl or by mail at the following address: Egemsesteenweg 36 8700 Tielt. Any complaints can be directed to it.

Article 10: Penalties for non-payment.

Without prejudice to the exercise of other rights available to The Seller, in the event of non-payment or late payment, the Customer shall be liable, ipso jure and without notice, to pay interest at 10% per annum on the unpaid amount from the date of default. In addition, the Customer shall owe, ipso jure and without formal notice, a fixed indemnity of 10% on the amount involved, with a minimum of 25 euros per invoice.

Notwithstanding the foregoing, The Seller reserves the right to take back items that have not been paid for (in full).

Article 11: Privacy

The controller, Icelandichorseshop respects the Belgian law of December 8, 1992 regarding the protection of privacy in the processing of personal data.

The personal data provided by you will only be used for the following purposes: the execution of the concluded agreement, processing the order, sending newsletters, advertising and/or marketing purposes.

You have a legal right to inspect and possibly correct your personal data. Subject to proof of identity (copy of identity card), you can obtain the written communication of your personal data free of charge via a written, dated and signed request to Icelandichorseshop, info@I-icelandichorseshop.nl. If necessary, you can also ask to correct the data that would be incorrect, incomplete or not pertinent.

In case of use of data for direct marketing: You can oppose the use of your data for direct marketing free of charge. To this end, you can always contact Icelandichorseshop, info@icelandichorseshop.nl.

We treat your data as confidential information and will not transfer, rent or sell it to third parties.

The customer is responsible for keeping his login information confidential and using his password. Your password is stored encrypted, The Vendor therefore has no access to your password.

The Vendor keeps online (anonymous) visitor statistics to see which pages of the Internet site are visited to what extent.

If you have any questions about this privacy statement, please contact us at +32470854163 / info@icelandichorseshop.nl.

Article 12: Use of cookies

During a visit to the site, “cookies” may be placed on your computer’s hard drive. A cookie is a text file placed by a website’s server in your computer’s browser or on your mobile device when you consult a website. Cookies cannot be used to identify individuals; a cookie can only identify a machine.

‘First party cookies’ are technical cookies used by the site visited itself and whose purpose is to make the site function optimally. Eg: settings that the user has made during previous visits to the site, or even : a pre-filled form with data that the user has done during previous visits.

You can set your Internet browser to not accept cookies, to alert you when a cookie is installed, or to delete cookies from your hard drive afterwards. You can do this through your browser’s settings (via the help function). Keep in mind that certain graphics may not appear correctly, or you will not be able to use certain applications.

By using our website, you agree to our use of cookies.

Article 13: Infringement of validity – non-violation

If any provision of these Terms is declared invalid, illegal or null and void, this shall in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by The Seller to enforce any of the rights enumerated in these Terms, or to exercise any right hereunder, shall never be deemed a waiver of such provision and shall never affect the validity of such rights.

Article 14: Modification of conditions

These Terms are supplemented by other terms and conditions expressly referred to, and the general terms and conditions of sale of The Seller. In case of contradiction, these Terms take precedence.

Article 15: Proof

The Customer accepts that electronic communications and backups may serve as evidence.

Article 16: Applicable law – disputes

Belgian law applies, with the exception of the provisions of international private law on applicable law.

The courts of the Consumer’s domicile shall have jurisdiction in case of legal disputes. The Consumer can also turn to the ODR platform (http://ec.europa.eu/consumers/odr/).

Appendix 1: Model withdrawal form

Dear Customer, You should only complete and return this form if you wish to revoke the contract.

To Icelandichorseshop, Egemsesteenweg 36 8700 Tielt, info@icelandichorsehop.nl:

I/We () hereby() inform you that I/We () revoke/revoke (*) our contract regarding the sale of the following goods/delivery of the following service ():

Ordered on ()/Received on ():

Name(s) Consumer(s) :

Consumer address(es) :

Signature of consumer(s) [alleen wanneer dit formulier op papier wordt ingediend]:

Date :

(*) Delete what does not apply.